Terms and Conditions
Effective Date: August 27, 2026
These Terms of Service (“Terms”) govern your access to and use of reviewpitstop.com and the Review Pitstop software, websites, subscriptions, communications, and related services (collectively, the “Services”).
Review Pitstop, doing business as Review Pitstop (“Review Pitstop,” “we,” “us,” or “our”).
By accessing the Services, creating an account, starting a free trial, purchasing a subscription, booking a demo, or consenting to receive communications, you agree to these Terms.
If you use the Services for a business or organization, you represent that you have authority to bind that business or organization to these Terms.
If you do not agree to these Terms, do not access or use the Services.
1. ELIGIBILITY
You must be at least 18 years old and legally capable of entering into a binding contract to use the Services.
The Services are intended for businesses operating in the United States. They are not intended for personal, family, or household use.
You may not use the Services if applicable law prohibits you from doing so or if we previously suspended or terminated your access.
2. DESCRIPTION OF THE SERVICES
Review Pitstop provides tools that may help businesses:
- Send review invitations and follow-up communications by SMS, MMS, or email.
- Request honest customer reviews consistently.
- Collect customer feedback.
- Draft review responses using artificial intelligence.
- Create branded images based on authentic customer reviews.
- Share review-related content on social media.
- Connect review workflows with customer relationship management systems.
- Monitor campaign and review-related performance.
Specific features, limits, integrations, and support levels depend on the subscription plan selected.
We may improve, modify, replace, suspend, or discontinue features from time to time.
The Services do not guarantee any particular number of reviews, rating, search ranking, customer response rate, revenue result, or business outcome.
3. ACCOUNTS AND SECURITY
You must provide accurate, current, and complete registration and business information. You are responsible for keeping this information updated.
You are responsible for protecting your account credentials and for all activity conducted through your account.
You may not share credentials with unauthorized users or allow another business to use your account.
You must promptly notify us at [email protected] if you suspect unauthorized access, credential theft, or another security incident involving your account.
We may require identity, business, telephone, messaging, or compliance verification before allowing access to certain features.
4. CUSTOMER DATA AND CONTACT LISTS
“Customer Data” means information, content, contacts, telephone numbers, email addresses, reviews, feedback, messages, images, prompts, and other materials submitted to or processed through the Services by or for you.
You retain ownership of your Customer Data.
You grant Review Pitstop and its service providers a limited, nonexclusive license to host, process, transmit, reproduce, display, and use Customer Data as reasonably necessary to provide, secure, maintain, and support the Services and comply with applicable law.
You represent and warrant that:
- You lawfully collected all Customer Data.
- You provided all legally required privacy notices.
- You obtained all legally required permissions and consents.
- Your instructions to Review Pitstop are lawful.
- You will not upload purchased, rented, scraped, harvested, or unlawfully obtained contact lists.
- You will maintain accurate consent, suppression, and opt-out records.
- You have the authority to contact every person included in your messaging campaigns.
You are responsible for deciding why and how Customer Data is used. Review Pitstop generally processes Customer Data on your behalf to provide the Services.
5. SMS, MMS, AND A2P MESSAGING COMPLIANCE
If you use the Services to send SMS or MMS messages, you are responsible for the content, recipients, timing, frequency, and legal basis for every message.
You must comply with all applicable laws, regulations, industry standards, carrier rules, and provider policies, including, where applicable:
- The Telephone Consumer Protection Act.
- Federal and state telemarketing laws.
- Federal and state do-not-call laws.
- A2P 10DLC registration and campaign requirements.
- CTIA Messaging Principles and Best Practices.
- Wireless carrier requirements.
- HighLevel, LeadConnector, Twilio, and other provider policies.
Before sending a message, you must obtain and document the legally required level of consent for that message and recipient.
Consent must be specific to the sender and messaging program. Consent may not be purchased, sold, transferred, or assumed from an unrelated interaction.
Marketing or promotional SMS consent must be clear, conspicuous, optional, and separate from non-marketing consent.
Where required, you must obtain prior express written consent before sending marketing or promotional messages.
Consent to receive marketing text messages may not be required as a condition of purchasing goods or services.
When a website form requests a telephone number:
- SMS consent must be optional.
- Consent checkboxes must be unchecked by default.
- Marketing and non-marketing consent must use separate checkboxes.
- Users must be able to submit the form without agreeing to promotional SMS messages.
- The disclosure must identify the sender and message types.
- The disclosure must explain message frequency, rates, HELP, and STOP.
- The form must link to the Privacy Policy and these Terms.
You must:
- Clearly identify the business or program sending each message.
- Send only messages that match the recipient’s consent and registered campaign.
- Maintain records showing when, where, how, and to what the recipient consented.
- Honor STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, and other reasonable revocation requests.
- Provide accurate HELP responses and customer-support information.
- Maintain suppression lists and prevent messages after an opt-out.
- Respect applicable quiet hours and time-zone restrictions.
- Register all required A2P brands, campaigns, telephone numbers, and use cases.
- Use valid HTTPS links.
- Avoid public URL shorteners in SMS messages.
- Keep campaign descriptions, consent language, message samples, and actual traffic consistent.
You may not use the Services to send spam, unsolicited bulk messages, deceptive content, phishing messages, unlawful lead-generation messages, or content prohibited by carriers or messaging providers.
Approval of an A2P campaign does not mean that your messages comply with every applicable law. You remain responsible for your messaging program.
We may block, filter, suspend, throttle, or terminate messaging activity if we believe it creates legal, security, deliverability, carrier, or reputational risk.
6. REVIEW PITSTOP SMS PROGRAM
Individuals who expressly opt in may receive recurring text messages from Review Pitstop concerning requested demos, appointment confirmations and reminders, account or service notifications, customer support, product information, and, where separately authorized, promotional offers and updates.
Message Frequency
Message frequency varies depending on the recipient’s interactions, appointments, account activity, and communication preferences.
Message and Data Rates
Message and data rates may apply for messages sent to you from Review Pitstop and messages sent by you to Review Pitstop.
Contact your wireless provider with questions about your text or data plan.
Marketing Consent
Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services.
How to Opt Out
You may cancel the SMS service at any time by replying STOP to the telephone number from which you received the message.
After you send STOP, we may send one confirmation message stating that you have been unsubscribed. You will then receive no further messages from that messaging program unless you sign up again or provide new valid consent.
How to Receive Help
Reply HELP for assistance.
You may also contact us at:
Email: [email protected]
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery depends on effective transmission by your wireless carrier and is not guaranteed.
Privacy
For information about how we collect and use personal information, review our Privacy Policy:
https://reviewpitstop.com/privacy-policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors that provide necessary support services, such as messaging delivery, customer service, security, and technical operations.
Text messaging originator opt-in data and consent will not be sold or shared with third parties for their own marketing or promotional purposes.
7. EMAIL COMMUNICATIONS
If you use the Services to send commercial email, you must comply with the CAN-SPAM Act and other applicable requirements.
Commercial emails must:
- Use accurate sender and routing information.
- Use accurate, non-deceptive subject lines.
- Identify advertising where required.
- Include a valid physical postal address.
- Include a clear unsubscribe method.
- Honor unsubscribe requests within the legally required period.
You may not use purchased, scraped, harvested, or unlawfully obtained email lists.
8. ARTIFICIAL INTELLIGENCE FEATURES
The Services may use artificial intelligence to generate suggested review responses, images, messages, summaries, and other content.
AI-generated material may be inaccurate, incomplete, inappropriate, or similar to content produced for other users.
AI-generated material is provided as a draft or assistance tool. It is not legal, financial, compliance, or other professional advice.
You are responsible for reviewing, editing, approving, and monitoring all AI-generated material before publishing or sending it.
You may not use AI features to:
- Fabricate reviews.
- Impersonate customers.
- Misrepresent customer experiences.
- Misrepresent customer sentiment.
- Create deceptive endorsements.
- Publish false or misleading content.
Do not submit confidential, sensitive, regulated, or legally privileged information to AI features unless you are authorized to do so and the submission is necessary to use the Services.
9. ACCEPTABLE USE
You may not use the Services to:
- Violate any law, regulation, court order, contract, or third-party right.
- Send unlawful, unsolicited, deceptive, threatening, harassing, discriminatory, defamatory, or fraudulent communications.
- Purchase, fabricate, arrange, or solicit fake customer reviews.
- Offer incentives conditioned on leaving a positive review.
- Ask people without a genuine customer experience to post reviews.
- Misrepresent the origin or authenticity of a review.
- Engage in phishing, spoofing, impersonation, malware distribution, or credential theft.
- Upload viruses or interfere with the security or availability of the Services.
- Access another user’s account or Customer Data without authorization.
- Reverse engineer, scrape, copy, resell, or exploit the Services except as expressly permitted.
- Circumvent usage limits, security controls, messaging restrictions, or compliance safeguards.
- Send messages involving illegal products, unlawful gambling, hate content, sexual exploitation, firearms trafficking, or other prohibited categories.
- Use public URL shorteners in messaging campaigns.
- Create fake endorsements, deceptive urgency, or misleading business claims.
We may investigate suspected violations and cooperate with carriers, providers, regulators, or law-enforcement authorities when legally permitted or required.
10. THIRD-PARTY SERVICES AND INTEGRATIONS
The Services may integrate with third-party services such as HighLevel, LeadConnector, Stripe, Google, social networks, telecommunications providers, artificial-intelligence providers, and CRM platforms.
Third-party services are governed by their own terms and privacy policies.
We do not control and are not responsible for third-party availability, policies, actions, errors, suspensions, or changes.
You authorize us to exchange information with an integration when reasonably necessary to provide the integration you request.
11. SUBSCRIPTIONS, FREE TRIALS, AND PAYMENTS
Paid plans are billed in advance on a recurring monthly basis unless otherwise stated at checkout.
Prices, plan limits, included features, taxes, usage charges, carrier fees, messaging fees, registration fees, and other amounts will be disclosed at checkout or in an applicable order form.
Payments are processed through Stripe or another payment processor.
You authorize Review Pitstop and its payment processor to charge the payment method provided for recurring subscription charges and applicable usage-based amounts.
If a 14-day free trial is offered, you may cancel before the trial ends to avoid the first subscription charge.
Unless otherwise disclosed, your paid subscription will automatically begin when the free trial ends.
Subscriptions automatically renew until canceled.
You may cancel through available account controls or by contacting:
Cancellation generally takes effect at the end of the current paid billing period.
Except where required by law or expressly stated otherwise, fees already paid are nonrefundable. Partial billing periods are not refunded.
We may suspend access for overdue amounts. You remain responsible for charges incurred before suspension or cancellation.
We may change prices or plan features by providing reasonable advance notice. Changes generally take effect at the next renewal.
12. INTELLECTUAL PROPERTY
Review Pitstop and its licensors own the Services, software, designs, interfaces, branding, documentation, and related intellectual property, excluding Customer Data.
Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, nonexclusive, nontransferable right to access and use the Services for your internal business purposes during your subscription.
If you provide feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation.
13. CONFIDENTIALITY
Each party may receive nonpublic information that is identified as confidential or that reasonably should be understood to be confidential.
The receiving party will use reasonable care to protect confidential information and will use it only to provide or receive the Services.
Confidentiality obligations do not apply to information that:
- Is public through no breach of these Terms.
- Was already lawfully known.
- Was independently developed.
- Was lawfully received from another source.
- Must be disclosed by law.
Where legally permitted, a party required to disclose confidential information will provide reasonable advance notice.
14. PRIVACY AND DATA SECURITY
Our handling of personal information is described in our Privacy Policy:
https://reviewpitstop.com/privacy-policy
You are responsible for maintaining legally sufficient privacy notices for your customers and responding to requests concerning Customer Data.
We use reasonable administrative, technical, and organizational safeguards, but no website, software, network, or storage system can be guaranteed completely secure.
15. SUSPENSION AND TERMINATION
You may stop using the Services or cancel your subscription at any time, subject to the billing provisions above.
We may suspend or terminate access if:
- You violate these Terms.
- You violate applicable law.
- Your messaging creates spam complaints, carrier filtering, or compliance risks.
- Required A2P registration is missing, inaccurate, rejected, expired, or inconsistent with your traffic.
- Your activity threatens the security or operation of the Services.
- Payment is overdue.
- A carrier, provider, regulator, or legal authority requires or requests restriction.
Upon termination, your right to use the Services ends.
We may delete Customer Data according to our retention practices, legal obligations, and applicable written agreements.
Sections that should reasonably survive termination will survive, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, and dispute provisions.
16. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
REVIEW PITSTOP DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR RESULTS.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR ACCEPTED BY ANY CARRIER, REGISTRATION AUTHORITY, REVIEW PLATFORM, OR THIRD-PARTY SERVICE.
REVIEW PITSTOP DOES NOT PROVIDE LEGAL ADVICE OR GUARANTEE TCPA, A2P, PRIVACY, EMAIL, REVIEW-PLATFORM, OR OTHER COMPLIANCE.
COMPLIANCE DEPENDS ON YOUR BUSINESS, CONSENT FLOW, MESSAGES, RECIPIENTS, AND USE OF THE SERVICES.
17. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEW PITSTOP AND ITS OWNERS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
THIS INCLUDES LOST PROFITS, REVENUE, DATA, GOODWILL, CUSTOMERS, OR BUSINESS OPPORTUNITIES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEW PITSTOP’S TOTAL LIABILITY ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO REVIEW PITSTOP DURING THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not permit certain exclusions or limitations, so portions of this section may not apply.
18. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Review Pitstop and its owners, affiliates, service providers, licensors, and representatives from claims, damages, fines, penalties, losses, liabilities, judgments, settlements, and reasonable legal fees arising from:
- Your use of the Services.
- Your Customer Data.
- Your messages, email campaigns, reviews, responses, or published content.
- Your consent, opt-in, opt-out, or contact-list practices.
- Your violation of the TCPA, CAN-SPAM Act, privacy laws, carrier rules, provider policies, or other applicable requirements.
- Your violation of these Terms.
- Your violation of another person’s rights.
We may control the defense of a covered claim, and you agree to reasonably cooperate.
19. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
Before filing a legal claim, each party agrees to provide written notice describing the dispute and attempt in good faith to resolve it for at least 30 days.
Unless applicable law requires otherwise, legal actions related to these Terms or the Services must be brought in the state or federal courts located in Dallas, Texas.
Each party consents to the jurisdiction and venue of those courts.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Updated Terms will be posted with a new effective date. We may provide additional notice if a change is material.
Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
21. GENERAL TERMS
These Terms, our Privacy Policy, applicable order forms, and written agreements incorporated by reference constitute the entire agreement concerning the Services.
If a provision is unenforceable, it will be modified to the minimum extent necessary. The remaining provisions will remain effective.
Failure to enforce a provision is not a waiver.
You may not assign these Terms without our written consent.
We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, or by operation of law.
Section headings are provided for convenience only.
22. CONTACT INFORMATION
Review Pitstop
Website:
Support Email:
